Frequently Asked Question
osTicket Help Topics Guide
Last Updated 2 years ago
Not sure on what specific Help Topic to choose for your IT request? You may consider checking this one before submitting your ticket in order for us to assist you better in no time. IT Department has the right to decline tickets due to incorrect selection of Help Topics and incomplete information.
HARDWARE
Hardware – Install/Setup
For installation/setup of new hardware that IT supports.
Hardware - Loan
For loaning devices on IT department (if available).
Hardware - Configure
For configuration of any hardware that IT supports.
Hardware - Repair
For troubleshooting of issues on hardware that IT supports.
Hardware - Reset/Return
For IT devices reset/return due to resignation/temporary use/replacement/upgrade/use own device.
SOFTWARE
Software - Install/Upgrade
For installation/upgrade/update of applications including device drivers (Printers, Scanners, etc.).
Software – Uninstall
For uninstallation of applications.
Software – Configure
For configuration of applications (App Settings, App License Activation, etc.) that IT supports.
Software – Repair
For troubleshooting of issues on applications that IT supports.
E-MAIL
E-mail (Individual) – Create
For creation of e-mail accounts (New Head Office Employees/Newly promoted DC Supervisors)
E-mail (Individual) – Modify
For modification of user’s e-mail account details (Display Name, E-mail Address, etc.).
E-mail (Group) – Create
For creation of Group E-mail Address/Mailbox group.
E-mail (Group) – Add Member/s
For adding members on a Group E-mail Address/Mailbox group.
E-mail (Group) – Remove Member/s
For removing members on a Group E-mail Address/Mailbox group.
E-mail – Remove
For deletion of e-mail accounts with reasonable justification.
E-mail - Password Reset
For e-mail account password reset.
ACCESS
Access - Face Scanner
For registration of Hub Employees on Face Scanners.
INTERNET
Internet – Configure
For modification of Internet Access with acceptable justification.
Internet – Repair
For repair of Internet access due to failure of hardware that IT supports or rectification to ISPs due to modem/fiber optic cable/billing issues.
CCTV
CCTV System - Footage Request
For CCTV Footages extraction request due to incidents/investigation/surveillance.
HARDWARE
Hardware – Install/Setup
For installation/setup of new hardware that IT supports.
Hardware - Loan
For loaning devices on IT department (if available).
Hardware - Configure
For configuration of any hardware that IT supports.
Hardware - Repair
For troubleshooting of issues on hardware that IT supports.
Hardware - Reset/Return
For IT devices reset/return due to resignation/temporary use/replacement/upgrade/use own device.
SOFTWARE
Software - Install/Upgrade
For installation/upgrade/update of applications including device drivers (Printers, Scanners, etc.).
Software – Uninstall
For uninstallation of applications.
Software – Configure
For configuration of applications (App Settings, App License Activation, etc.) that IT supports.
Software – Repair
For troubleshooting of issues on applications that IT supports.
E-mail (Individual) – Create
For creation of e-mail accounts (New Head Office Employees/Newly promoted DC Supervisors)
E-mail (Individual) – Modify
For modification of user’s e-mail account details (Display Name, E-mail Address, etc.).
E-mail (Group) – Create
For creation of Group E-mail Address/Mailbox group.
E-mail (Group) – Add Member/s
For adding members on a Group E-mail Address/Mailbox group.
E-mail (Group) – Remove Member/s
For removing members on a Group E-mail Address/Mailbox group.
E-mail – Remove
For deletion of e-mail accounts with reasonable justification.
E-mail - Password Reset
For e-mail account password reset.
ACCESS
Access - Face Scanner
For registration of Hub Employees on Face Scanners.
INTERNET
Internet – Configure
For modification of Internet Access with acceptable justification.
Internet – Repair
For repair of Internet access due to failure of hardware that IT supports or rectification to ISPs due to modem/fiber optic cable/billing issues.
CCTV
CCTV System - Footage Request
For CCTV Footages extraction request due to incidents/investigation/surveillance.